Privacy Policy

Your Privacy Matters

At BrightBlade Burbank Artificial Grass, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services or visit our website.

Information We Collect

Information You Give Us

When you contact us for a quote or schedule a service, we collect information like your name, address, email, phone number, and details about your project. We only ask for information we need to serve you better.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and how you interact with our site. This includes your IP address, browser type, pages you visit, and how long you stay on each page. We use this information to improve your experience and understand how people use our website.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences and track website usage. You can set your browser to refuse cookies, but some parts of our website may not work properly if you do.

How We Use Your Information

We use the information we collect to provide and improve our services. Here is what we do with your information:

• Process your service requests and provide quotes
• Communicate with you about your project
• Schedule installations and follow-up appointments
• Send you important updates about your project
• Improve our website and services
• Send you marketing communications if you opt in
• Respond to your questions and support requests
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information in these situations:

• With service providers who help us run our business, like payment processors or scheduling tools
• With contractors or suppliers when necessary to complete your project
• If required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our customers or others
• If our business is sold or merged, your information may be transferred to the new owner

Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encrypting sensitive data, and limiting access to your information to employees who need it to do their jobs.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time
• Disable cookies through your browser settings

To exercise these rights, please contact us at contact@burbankturfs.com or call (747) 291-7772. We will respond to your request within a reasonable timeframe.

Marketing Communications

If you opt in to receive marketing emails from us, we may send you information about our services, special offers, and helpful tips for maintaining your artificial grass. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Even if you opt out of marketing communications, we may still send you important service-related messages about your project or account.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You can request information about the categories of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we share it.

California residents also have the right to request deletion of their personal information and to opt out of the sale of personal information. We do not sell personal information.

Data Retention

We keep your personal information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new date. If we make significant changes, we may notify you by email or through a notice on our website.

Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, we are here to help. You can reach us at: